To help you better understand our kitchenware and placemat products and services, we have compiled the following frequently asked questions.

I. What products do you mainly sell?

We mainly offer various kitchenware and placemat-related products, focusing on practicality, aesthetics, and everyday user experience, suitable for family dining tables and daily cooking scenarios.

II. How long does it take for my order to ship?

All orders will be processed and shipped on the same day after successful payment to ensure they enter the delivery process as quickly as possible.

III. How long will it take to receive my goods?

Generally, shipping time is approximately 2 days (within a fixed area in the United States). The exact time may vary slightly depending on logistics conditions.

IV. Can I return items?

Yes. We offer a 30-day return service, as long as the item meets the return conditions.

V. How long does it take for a refund to arrive?

After the return is approved, the refund will be returned to your original payment method within 3 days.

VI. What should I do if I receive a defective product?

If there are any quality issues with the product or the wrong item was shipped, please contact customer service promptly. We will assist you with returns, exchanges, or replacements.

VII. Can I modify my order information?

You can contact customer support to modify some information before your order is shipped. Once shipped, modifications may be subject to logistical restrictions.

VIII. Do you support international shipping?

Currently, we only support shipping to designated areas within the United States. Other regions are not yet supported.

IX. Are there shipping fees?

Please refer to the checkout page for the applicable fees.

X. Special Note

Due to continuous losses, the merchant has decided to conduct a clearance sale at a loss. During the clearance sale, orders and after-sales service will continue to operate normally to ensure that users’ basic rights are not affected.

If you have any further questions, please feel free to contact us. We will assist you as soon as possible.