We are committed to providing our customers with a safe and convenient shopping experience. If you are not satisfied with your purchase of kitchenware or placemats, you can apply for a return and refund under the following conditions:

I. Return Period

You can apply for a return within 30 days of receiving the goods. Orders placed after 30 days will no longer be eligible for returns unless there is a quality issue with the product.

II. Return Conditions

To ensure a smooth return process, please meet the following basic conditions:

The product is not severely used or damaged.

Retain the original packaging and related accessories.

The product is in resaleable condition.

Provide valid order information.

III. Refund Instructions

After we receive and inspect the returned product, we will initiate the refund process:

Refund Processing Time: Approximately 3 days after confirmation of receipt.

The refund will be returned to your original payment account.

IV. Return Process

Contact customer service to apply for a return.

Provide order information and reason for return.

Obtain a return address and confirmation.

Send the product back and provide logistics information.

Refund will be arranged after approval.

V. Shipping Costs

If the return is due to personal reasons, the relevant shipping costs are usually borne by the customer; if the return is due to product quality issues, we will bear the relevant reasonable shipping costs (subject to confirmation by customer service).

VI. Special Notes

Due to continuous losses, the merchant has decided to conduct a clearance sale. During the clearance sale period, we will continue to process return applications according to this return policy to protect the basic rights of our customers.

Thank you for your understanding and support. We always hope to provide you with a more satisfying shopping experience.